PRIVACY POLICY

Last Updated: August 9, 2026

SZK Solutions LLC, doing business as ER Garage Door (“ER Garage Door,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request an estimate, schedule service, use our garage door repair services, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you request an estimate, contact us, schedule service, make a payment, communicate with us, or otherwise use our services.

This may include your name, phone number, email address, service or mailing address, information about your garage door or requested repair, appointment and service details, communications with us, estimates, invoices, transaction information, and other information you choose to provide.

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device type, operating system, referring website, pages viewed, approximate geographic location derived from your IP address, dates and times of visits, and information about how you interact with our website.

We may collect this information through cookies, pixels, analytics tools, and similar technologies.

2. Payment Information

Payments may be processed through third-party payment processors, such as Square or another payment provider we use.

ER Garage Door does not intentionally store complete credit or debit card numbers on its own systems. Our payment processor may collect and process payment-card information according to its own privacy and security practices.

We may receive limited transaction information from the payment processor, such as the transaction amount, payment status, date, and information necessary for accounting, invoicing, refunds, or customer service.

3. Sensitive Personal Information

We do not intentionally collect or process sensitive personal information through our website, such as Social Security numbers, biometric identifiers, racial or ethnic origin, religious beliefs, sexual orientation, medical information, or precise GPS-level geolocation.

We may collect a service address when necessary to provide garage door repair services.

Our website may also determine an approximate location from information such as an IP address for analytics, advertising, security, and service-area purposes. We do not intentionally use our website to obtain a visitor's precise GPS location.

4. How We Use Your Information

We may use personal information to provide garage door repair and maintenance services; respond to calls, messages, and inquiries; provide estimates and schedule appointments; communicate about requested or completed services; process payments and maintain transaction records; provide customer support; improve our website and services; understand website traffic and customer interactions; measure and improve advertising; prevent fraud, abuse, or security incidents; maintain business, tax, accounting, and legal records; enforce our agreements; and comply with applicable laws and legal obligations.

We may also use contact information to communicate with you about our services where permitted by law. You may request that we stop sending marketing communications at any time.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, measure advertising performance, and improve our services.

We may use third-party analytics and advertising services, including services provided by companies such as Google and Meta. These providers may receive information such as IP addresses, device information, cookie identifiers, website activity, and interactions with advertisements.

Some of these technologies may allow us to measure whether someone who saw or clicked an advertisement later visited our website or contacted our business.

You may be able to limit certain cookies through your browser settings or through cookie/privacy controls made available on our website. Disabling cookies may affect certain website functions.

6. How We Disclose Personal Information

We do not disclose personal information except when reasonably necessary for operating our business, providing services, or as otherwise described in this Privacy Policy.

We may disclose limited personal information to website hosting and technology providers; payment processors; analytics providers; advertising platforms; email, telephone, messaging, and communication providers; accounting and professional service providers; contractors or service providers assisting our business; government agencies or law enforcement when legally required; and a successor or acquiring business in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

These parties may process information on our behalf or according to their own privacy practices, depending on the relationship.

7. Sale of Personal Information and Targeted Advertising

ER Garage Door does not sell personal information in exchange for money.

We may, however, use analytics and advertising technologies that disclose limited information to advertising or analytics providers to measure advertisements or show more relevant advertising.

Depending on the applicable privacy law and the technology involved, certain advertising-related disclosures may be considered a “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged.

Where applicable law provides you with the right to opt out of targeted advertising or the sale or sharing of personal information, you may submit an opt-out request using the contact information provided below.

We will also process valid authorized-agent or technology-based opt-out requests when required by applicable law. Texas law specifically provides covered consumers with an opt-out right for targeted advertising, sale of personal data, and certain profiling activities.

8. Information From Other Sources

We may receive limited information from third parties when reasonably related to our business. For example, we may receive information from advertising platforms when someone interacts with one of our advertisements, from payment processors regarding completed transactions, or from service providers that assist us in operating our website or communicating with customers.

We do not intentionally purchase detailed consumer profiles or sensitive personal information from data brokers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business or legal purposes.

For example, we may retain estimates, invoices, service records, customer communications, and transaction records for accounting, tax, dispute-resolution, fraud-prevention, and other legitimate business purposes.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, transmission method, or data-storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of personal information.

Texas law requires covered controllers to maintain reasonable administrative, technical, and physical safeguards appropriate to the nature and amount of personal information being processed.

11. Your Privacy Rights

Depending on where you live and the privacy laws that apply to your information, you may have the right to confirm whether we process your personal information, request access to personal information we maintain about you, correct inaccurate information, request deletion of personal information, obtain a portable copy of certain information, withdraw consent where processing is based on consent, or opt out of certain targeted advertising, sale of personal information, or qualifying profiling activities.

Texas law provides these types of rights to consumers when the Texas Data Privacy and Security Act applies.

To exercise a privacy right, email:

service@ergaragedoor.com

Please include “Privacy Request” in the subject line and provide enough information for us to understand and reasonably verify your request.

We may need to verify your identity before completing certain requests. We will respond within the period required by applicable law.

You will not be discriminated against for exercising an applicable privacy right.

12. Appeals of Privacy Decisions

If applicable law gives you the right to appeal and we deny or decline to act on your privacy request, you may appeal our decision by emailing:

service@ergaragedoor.com

Use “Privacy Appeal” in the subject line and explain why you believe the decision should be reconsidered.

We will review and respond to qualifying appeals as required by applicable law.

Texas law requires a covered controller to provide an appeal process for certain denied consumer requests.

13. Children’s Privacy

Our website and services are intended primarily for adults and homeowners and are not directed to children under the age of 18.

We do not knowingly collect personal information online from children under 18. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, please contact us.

14. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review the privacy policies of third parties before providing information to them.

15. Business Transfers

If ER Garage Door or SZK Solutions LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any successor organization may continue to process the information subject to applicable privacy requirements.

16. Legal Requirements

We may disclose or preserve information when we reasonably believe doing so is necessary to comply with applicable law, a subpoena, court order, legal process, or government request; protect our legal rights; investigate suspected fraud or unlawful activity; protect the safety or security of our customers, business, or others; or establish, exercise, or defend legal claims.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or legal obligations.

When we update the policy, we will change the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, contact:

SZK Solutions LLC d/b/a ER Garage Door
Email: service@ergaragedoor.com